Privacy Policy

Last updated: 20th May 2026

At Shivani Shah Coaching (“we”, “us”, “our”), your privacy, trust, and confidentiality are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, enquire about services, or engage in coaching services with us.

By using this website or engaging with our services, you agree to the collection and use of information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or business practices. Any updates will be posted on this page.

Information We Collect

We may collect personal information that you voluntarily provide when you:

complete a contact form
book a discovery call or coaching session
communicate with us by email or through our website
complete questionnaires or intake forms
participate in coaching sessions
subscribe to emails or newsletters

The information we may collect includes:

first and last name
email address
phone number
address, city, state/province, postcode, and country
information shared during coaching conversations
personal goals, aspirations, reflections, or business-related information
payment and transaction information (processed securely through third-party providers)

If you become a coaching client, we may also maintain brief coaching notes relevant to supporting your coaching journey.

Some information shared during coaching may be considered sensitive personal information. We handle this information respectfully and confidentially.

How We Use Your Information

We use your information to:

respond to enquiries
schedule and deliver coaching services
communicate with you regarding appointments or services
provide coaching support
improve our website and services
maintain internal business records
process payments
send service-related updates or important notices
send newsletters or marketing emails where you have chosen to subscribe

We only collect and use information that is reasonably necessary for providing our services and operating our business.

Marketing Communications

If you subscribe to emails or newsletters, we may send you occasional updates, insights, resources, or information related to our coaching services.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in emails or by contacting us directly. We do not sell or rent your personal information to third parties.

Confidentiality

Coaching conversations are treated with care, professionalism, and respect.

Information shared during coaching sessions will be kept confidential unless:

disclosure is required by law
there is a serious risk of harm to yourself or others
safeguarding concerns arise
disclosure is necessary for legal or regulatory obligations

In certain circumstances, aspects of coaching work may be discussed anonymously within professional supervision, mentoring, accreditation, or reflective practice contexts in accordance with EMCC professional standards.

Any information shared in these circumstances will be anonymised where reasonably possible and handled confidentially.

While confidentiality is taken seriously, there may be limited situations where disclosure is required as outlined above.

Coaching Disclaimer

Coaching services provided by Shivani Shah Coaching are intended for personal and professional development purposes only.

Coaching is not therapy, counselling, medical treatment, financial advice, or legal advice.

Coaching is a collaborative process, and clients remain responsible for their own decisions, actions, and wellbeing throughout the coaching journey.

Third-Party Services

We may use trusted third-party service providers to support our business operations and deliver services, including:

Google Meet or Zoom for virtual sessions
scheduling platforms
email service providers
website hosting providers
analytics providers
payment processors and banking providers

These providers may process limited personal information on our behalf as necessary for delivering services.

We take reasonable care in selecting reputable providers; however, each third-party provider operates under its own privacy and security policies.

Payments

Payments may be processed securely through trusted third-party payment processors.

We do not store full payment card details on our systems.

Website Analytics and Cookies

Our website may use cookies or analytics tools to help improve website functionality, performance, and user experience. Cookies are small files stored on your device that help websites function effectively and provide usage insights.

You may choose to disable cookies through your browser settings, although some website functionality may be affected.

Data Storage and Security

We take reasonable and appropriate steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Information may be stored using password-protected devices, encrypted platforms, secure cloud storage, and trusted digital service providers.

Data Retention

We retain personal information only for as long as reasonably necessary to:

provide coaching services
maintain appropriate business records
comply with legal, insurance, and professional accreditation obligations

As an EMCC-accredited coach, certain coaching records may be retained in accordance with professional standards and ethical requirements.

Where information is no longer necessary, reasonable steps will be taken to securely delete or anonymise it.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

request access to the personal information we hold about you
request correction of inaccurate information
request deletion of your information where appropriate
withdraw consent for marketing communications
request restriction of certain processing activities

To make a request, please contact us using the details below.

Children’s Privacy

Our site is not directed to children under 16.

If you believe that a child has provided personal information without appropriate consent, please contact us and we will take reasonable steps to remove the information where appropriate.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact me on contact@shivanishah.org.